Moving Insurance Coverage – Local Moving

We are Vancouver Island’s Premier Moving Company. For the best experience going from where you are to where you want to be, contact us today!

Insurance & Claims

It is important that you understand the policies and limits of liability that your moving company provides to you for local moving services. As a professional moving company we believe in full disclosure. Please review the following and also check what coverage you may already have through your homeowners insurance policy.

The customer or their representative must be present during the local move and final “walk-through.” Our time runs continuously until all tools and equipment are back in the truck and payment is completed. You must pay in full at completion of your local move. Unless payment is made in full as is due we are not required to answer or process a claim. Do not assume you may deduct the money from the final bill to compensate yourself in the event of damage. Liability for lost or damaged items is limited to $.60 per pound per article unless additional insurance has been purchased by the customer. The right is reserved by us to repair or replace any damaged item(s).

Our clients can also purchase additional coverage for their local or storage move as follows:

Making a Claim

For your convenience, we have provided important information regarding moving insurance liability, coverage and claims. Please select from below to learn more.

Local Moving Limits of Liability

Local Moving Claim Form

In the unfortunate event that you do experience damage to your household goods or personal effects during a local move, please download the local moving claim form and submit it to our Head Office as soon as possible. Please note that you have 7 days to review the condition of items that we have moved and to submit your written claim within 7 days. If you have any questions please contact our Claim Department at 250-754-7557 or email You can also submit a claim online using the form on this page.

Local Moving Policy

This explains our local moving policy and describes what is included in our local moving services and what is included in our hourly moving rates. This information will be provided to you with your written estimate. It also covers optional local moving services that you can include like packing services or local storage by container or in our climate-controlled, government-approved warehouse.

Price Match Guarantee

As one of the founding members of United Van Lines Canada, and the largest full-service mover servicing the Greater Nanaimo area, we are prepared to match the rates of any major van line agent for local or long distance moving services. We do not price match the hourly rates of unlicensed local movers.

Online Claim Form

Please list all damage or loss with the amount claimed

I am the owner of the property described. The above claim constitutes my full and complete claim. Notice of claim must be made within 24 hours of the completion of all local moves and the written claim be received within 7 days of delivery.
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We Serve all of Vancouver Island, Across Canada and Around the World!

Moving with Care Everywhere since 1948!


1855 Boxwood Road

Nanaimo, BC

V9S 5X9




2-2913 Allenby Road,

Duncan, BC

V9L 6W2




Parksville / Qualicum